Returns, Refunds & Exchange Policy
Uforia Beauty | uforiabeauty.com
At Uforia Beauty, we take pride in creating products that deliver an exceptional skincare experience. We want you to feel confident in every purchase. To ensure the quality, safety, and integrity of our products, please review our returns and refunds policy below.
Returns & Refunds on Unopened Products
We accept returns of eligible, unopened products within 14 days of the original purchase date.
To qualify for a return, the following conditions must be met:
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The product must be completely unused and unopened.
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The original shrink wrap enclosing the outer product box must remain fully intact and undisturbed.
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The product must be returned in its original packaging and in resalable condition.
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The return must be initiated within 14 days of the original purchase date.
Customers are responsible for all return shipping costs. Uforia Beauty does not provide prepaid return shipping labels for standard returns.
To initiate a return, please contact help@uforiabeauty.com with your order number and reason for return. Our team will provide instructions on how to proceed.
Opened Products — Final Sale
For hygiene, safety, and quality assurance reasons, Uforia Beauty does not accept returns, exchanges, or refunds on opened products.
A product is considered opened once the protective shrink wrap enclosing the outer product box has been broken, removed, torn, or otherwise opened, regardless of whether the product inside has been used.
This means that even if the product itself remains unused, it is considered opened and ineligible for return or refund once the outer shrink wrap has been compromised.
This policy applies to all opened products, including those opened solely for inspection, except in cases of verified damage, defects, or where otherwise required by applicable law.
Damaged or Defective Products
We take great care in packaging and shipping every order. However, if your product arrives damaged or defective, we're here to make it right.
If you receive an item that is damaged or defective upon arrival, we offer a complimentary replacement of the affected item, provided the issue is reported within 7 days of delivery.
To request a replacement:
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Email help@uforiabeauty.com within 7 days of receiving your order.
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Include your order number and a description of the damage or defect.
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Provide photographs or videos of the affected product if requested by our customer service team.
Once the issue has been reviewed and verified, we will arrange for a replacement of the affected item at no additional cost.
Complimentary replacements apply only to the specific item determined to be damaged or defective, not necessarily the entire order.
Uforia Beauty reserves the right to request additional information or documentation to verify a claim. This policy does not limit any rights or remedies available under applicable consumer protection laws.
Return Shipping
For approved returns of unopened products, customers are responsible for arranging and paying for return shipping.
We strongly recommend using a trackable shipping service, as Uforia Beauty is not responsible for return packages lost or damaged in transit.
Please do not send products back without first contacting our customer service team and receiving return instructions.
Refund Processing
Once your eligible return has been received and inspected, we will notify you of its approval or rejection.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.
Original shipping charges are non-refundable, except where required by applicable law.
Products returned with damaged, missing, or compromised shrink wrap will not qualify for a refund.
Exchanges
Uforia Beauty does not offer direct product exchanges.
If you wish to purchase a different product, you may initiate a return of your original item, provided it meets our unopened product return requirements, and place a separate order for your preferred product.
Contact Us
For questions regarding returns, refunds, or damaged products, please contact our customer care team:
Email: help@uforiabeauty.com
Website: uforiabeauty.com
We appreciate your understanding and thank you for choosing Uforia Beauty.
Last updated: February 16, 2026